In order to best accommodate the needs of all our guests, we require a 24-hour notice for any cancellation you may need to make. Less than 24-hours notice will result in a charge equal to 50% of the reserved service amount. For no show appointments, we reserve the right to charge 100% of the service scheduled.
After one cancellation after 24 hours, we reserve the right to require a 50% deposit of the total service to make any future appointments. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time.
As a courtesy, we confirm the date and time of your appointment 24- 48 hours prior. If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double-check your appointments.
We require a 50% deposit for the following appointments:
– Tony Odisho Hair Extensions
– Keratin Treatments
To receive the full Exsalonce experience, please plan on arriving 10 minutes prior to your service.
Children are only permitted in the salon area when having a service. For safety reasons and insurance purposes, no child under the age of 12 may accompany you while you are having a service. We unfortunately do not have the facilities to care for children. Children are allowed to wait in our reception area if they are supervised by another adult. We love children, and we hope you understand we cannot assure their safety in a professional environment. We also do not want to compromise the relaxation of our other guests. Your understanding is greatly appreciated!
If you are unhappy with any retail purchase, please feel free to bring the product back in for an exchange. Products must be brought in for exchange within one (1) week of purchase and guest receipt is required.
If you are more than 15 minutes late from the start of your appointment, we reserve the right to reschedule your appointment for a later time or date so that we may give you the attention you deserve.
We accept Visa, MasterCard, Discover, and cash. We do not accept checks as a form of payment for product purchase or services exceeding $50, nor do we accept out-of-state checks. Gratuity is cash or check only. We are unable to accept tips on a credit card. Thank you for understanding.
Our professionals provide a luxurious salon experience that caters to the individual needs of our clients. An Exsalonce Salon gift card lets you share our expertise with friends and loved ones, or take advantage of our monthly promotions to pamper yourself.
Please allow time for parking as we are located in a residential neighborhood along with many other businesses. Parking is free and permit-free on certain streets.
If you are unsatisfied with any service, we require you to notify and schedule a correction service within two weeks. All guests are required to change into a smock during color services. Exsalonce Salon & Day Spa is not responsible for any damage to your property.
We reserve the right to refuse service.
Prices are subject to change without notice.
Our specials cannot be combined with any other offer.